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Processing & Shipping

All orders are processed (subject to stock availability) within 3 to 7 business days, Monday to Friday, 9am to 5pm.

Our shipping duration normally takes between 14 to 28 business days, depending on which country you reside in. However, due to the current global situation of COVID-19, you might experience delays for your online orders during this period. Factors such as shipping disruptions, decreased flight hours, conditions of the destination country. delayed logistics and customs clearings may have an impact on the delivery time. However, rest assured that we are trying our best to deliver your order as soon as possible. We thank you for your patience and kind understanding during this period.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

International Shipping Disclaimer

Import duties, taxes, tariff, customs clearance charges, brokerage fees, etc. are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the product cost and transportation fee for your order. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Return Policy

Our products can be returned within 60 days of the original purchase of the product. Before you return a product, please make sure that the product was purchased in the last 60 days and that the product is in its original packaging.

Return Shipping Charges

Shipping charges incurred in connection with the return of a product will be covered by you.

Return Address

Send the product with its original packing to: Nutraville Pte. Ltd. 3 Coleman Street #03-24 Peninsula Shopping Complex Singapore 179804.

Contact Us

If you have any questions about our policies, please contact us by visiting this page on our website: Contact Us